https://yourstory.com/2024/09/anil-agrawal-insights-leadership-importance-solving-problems
While serving as Additional Director General of Police Traffic in
Uttar Pradesh, Agrawal identified multiple flaws in the emergency
response system. Many calls to the emergency number 100 were left
unanswered due to non-functional control rooms, faulty telephone
lines, or inadequate staffing. For those who did get through, the
responses often lacked empathy, leaving callers feeling blamed for
seeking help. Additionally, the discretionary response protocols
created uncertainty about whether assistance would arrive at all.
The initial goal was to achieve a response time of 20 minutes in rural
areas and 15 minutes in urban areas. Currently, the average response
time across the state is just 10 minutes, with 60% of calls coming
from rural areas that were previously underserved due to the lack of a
robust response system.
Read more at: https://yourstory.com/2024/09/anil-agrawal-insights-leadership-importance-solving-problems
it is possible that all calls are of the same priority - their social
norms may be that no one calls 100 unless death is imminent - because
an average 10 minute response time across a huge state is really
remarkable - but maybe their urban response times are low because the
cities are so dense and crime rates are relatively low - or maybe
staffing is very high
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