One measure of performance of any emergency service provider is
response time. National Fire Protection Association (NFPA) national
response time guidelines recommend that the first arriving apparatus
to a fire alarm or a medical emergency arrive within five minutes of
being dispatched at least 90% of the time. Subsequent apparatus are
allowed additional time. According to City data, in 2012 the average
response time for first arriving units on the mainland is within three
minutes and twenty-six seconds, and 90% of all calls are answered
within six minutes. On average, a MEDCU arrives on scene within four
minutes and twenty-six seconds and answers 90% of all calls within
seven minutes and twenty-six seconds.
from https://content.civicplus.com/api/assets/7c660148-e0a2-4eca-8ea5-4a98b81d8f18?cache=1800
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