https://london-fire.gov.uk/media/6686/crmp-metrics-30-may.pdf
page 3 and page 12 - someone does not appreciate the difference
between average response time and 90th percentile response time - an
average response time of 6 minutes is much longer than a 90th
percentile response time of 6 minutes - its basically a 6 minute
average response time vs a 3.5 minute average response time
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