Emergencies 9-1-1
https://www.bomberos.cdmx.gob.mx/servicios/servicio/Emergencias-9-1-1
looks like 066 was the emergency number before 2011
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Emergency Services 9-1-1
Since April 2011, the CAEPCCM began to manage and operate the
Emergency Call Services of the extinct 066, and as of January 2017,
the Command, Control, Computing, Communications and Citizen Contact
Center began operating the emergency telephone unified 9-1-1 in Mexico
City , in which reports of crimes and emergencies such as fires,
robberies, car accidents, medical emergencies, among others , are
immediately attended and channeled, 24 hours a day, 365 days a day.
anus.
The Quality Management System at the 9-1-1 Emergency Call Center in
Mexico City was awarded in 2017 by the Mexican Institute of
Teleservices with the gold award in the category "Best Citizen Service
Strategy" , since it is the only one in the country that has the
Certification in the International Quality Standard ISO 9001-2008 that
is granted to compliance with high standards of supervision in
processes and procedures, certification that was obtained for the
first time with the then emergency number 066 in December 2014.
Focus areas
All kinds of emergencies
Requirements and cost of the service
Call 9-1-1 from any phone, the service is totally free.
Procedure to obtain the service
1. Call 9-1-1 from any phone.
2. Inform the operator of the emergency.
3. Provide the name and telephone number of the person reporting, for
case follow-up.
4. Give the location of the incident as exactly as possible, with references.
5. Wait for the emergency services to arrive, in a safe place.
response times
5 to 15 minutes
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