fdny got new cad in 2021

"worlds most highly skilled response agency"

August 10 2021 article

INTERNET BUSINESS NEWS-(C)1995-2021 M2 COMMUNICATIONS

Accenture (NYSE:ACN) and the Fire Department of the City of New York
(FDNY) have developed a new computer-aided dispatch (CAD) system --
FireCAD -- replacing the now-retired STARFIRE system, and marking the
most significant operational upgrade to the FDNY's dispatch operations
in 45 years, the company said.

FireCAD supports the dispatch and response of FDNY firefighters to
fires and other public-safety-related incidents throughout the city's
five boroughs. It is a core platform underpinning the work of FDNY's
critical emergency services, which respond to more than 1.5 million
911 calls annually, serving more than 8.5 million residents in a
302-square-mile area.

Selected for the project through a competitive procurement process in
2017, Accenture designed, developed and custom-built FireCAD's
platform. Accenture led an interactive design process and workshops
with FDNY dispatchers and the department's subject matter experts to
create the new system. Accenture then provided technology and
functional implementation services, systems integration and project
management.

Accenture is a global professional services company with capabilities
in digital, cloud and security. For more, visit www.accenture.com.

The Fire Department of the City of New York (FDNY) is the largest Fire
Department in the United States and universally is recognized as the
world's busiest and most highly skilled emergency response agency.